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WHAT ARE YOU LOOKING FOR?
TOP 10 MOST POPULAR FAQs
Why choose us when many offer the same services?
We stand out by delivering tailored, reliable solutions backed by dedicated support and deep industry insight. While others offer similar services, we focus on long-term value, seamless execution, and treating every client as a strategic partner—not just a project.
What exactly are Managed IT Services?
Gigabyte Technologies’ Managed IT Services provide end-to-end IT support, including hardware and software procurement, installation, technical assistance, and staffing. We also offer regular system maintenance, upgrades, and prompt emergency support to ensure seamless business operations.
What is cloud backup?
Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
What kind of response times can I expect?
We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.
What should I do before I call for help?
When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.
What if we already have an internal IT department?
No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Gigabyte Technologies makes it simple with an affordable and customized flat rate service plan.
What types of systems do you support?
We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.